Ocala Auto Repair

If you don't feel loved...Stop in PALS Ocala. They will brighten your day while they solve your vehicle problems!

This was my second time using Pals, I ‘m very impressed with the services. I love the customer service, I was informed to what work my vehicle needed by Chuck., he and his wife go out of their way to take care of their customers. I will always take my auto work to Pals.

My go to shop- always treats me right

It’s reassuring that there are still honest family businesses left in a world of unscrupulous operators. Chuck and Shelly fixed it right the first time and then stood behind their work when an issue arose months later. Just a minor adjustment and no charge. Good people and Good Work.

Great customer service and exceptionally competent staff. I highly recommend PALS for all your auto service needs.

The PALS management and staff are very customer friendly, experienced in their trade, and provide excellent service. I felt very comfortable leaving my car in their hands. I would highly recommend them for any type of car repairs and service.

I recently had a problem with the convertible top on my Jaguar. I was totally prepared for it to be a major problem, as most things are with Jaguar. Luckily, I found Chuck and Pal's Auto Repair. What a great bunch of people! Not on did the provide the best service I've ever received from an independent auto shop, they were an absolute pleasure to deal with and reasonably priced. My Jaguar roof was no problem for Pals. They took it in on Friday and it was back in my driveway on Saturday. If you've ever owned a Jaguar, you know that was a near miracle. Whether you own a Jaguar, a Bentley or a Chevrolet, this should be your "go to shop" for any and all auto repairs in Central Florida. You won't regret it!

Our Prius' master warning light was on. It would start but would not go into gear, only neutral. We had it towed to Pals in late august. When it got there the 12v battery was dead. They replaced the battery which they communicated to us. So that's fine. What they did not communicate to us was they also had to have a new key fob made. A month and a half goes by from when the car got there to when we finally got a text message saying the hybrid battery needed replaced which is about 7,000 dollars. We had a bad feeling about this place given the lack of communication this whole time. When I went to pick up the car it obviously was still not working so I had it towed to Deluca Toyota down the road from Pals. Deluca toyota told me the only code they were getting was a low voltage code for the 12v battery, the battery Pals supposedly replaced. No codes for the hybrid battery at all! There was nothing wrong with the hybrid battery. Toyota charged the 12 v battery and what do you know? Master warning light is off and the car starts and runs just fine. I drove it home a week after I had it towed to Toyota. All it cost me at Toyota was a 155 dollar diagnostics fee. A far cry from 7,000 dollars Pals wanted to beat us in the head for. These people that run Pals are either incompetent or liars or both. I'm not finished as I will be filing a complaint with the better business bureau.