5

I just needed something simple and quick, but they were so nice and competant about it! I will definitely be back when I need more work done.

1

I feel like I got ripped off by these guys. I took my car in because it wasn't starting every time I tried they quoted me $160 plus tax for a diagnostic but after almost 3 hours of having my car they called to ask if they could run a diagnostic because they hadn't figured out the issue in that time. The diagnostic was another $300 dollars which I would have happily paid in the first place instead of the $160 plus $300 and then I paid for the starter to be replaced once everything was said and done for the diagnostic and oil change and the starter to be replaced I paid around $1200. The guy said he threw in the oil change for free but I was so frustrated with the whole situation I haven't even really looked over the full bill. When I asked about the $160 I was originally charged he said it was an hour of labor he billed me for instead. Bad business practice in my eyes.

Hi Hailey, we reached out to get a little more understanding about what why you feel “ripped off”. You brought a car with an intermittent start. We began with 1 hour of diagnostic time hoping we could identify the issue before having to charge you for unnecessary time. We had to test and fix the circuits and relays due to corrosion within the electrical system before we could properly diagnose the reason for the no start condition which required more time which we asked for and was approved. In your review and conversation, you feel like we should’ve charged you upfront for things we didn’t know we needed. We replaced the starter, properly diagnosed the problem, cleaned and fixed circuitry and relays, provided a vehicle inspection so you can anticipate your next repairs, and gave you a free oil change. I don’t know what we could’ve done better. We followed a clear path of diagnosis, approval, and fix, with communication along the way.

- PALS Ocala Auto Repair
5

Other than the short wait at the front desk this place was great!

Hi Eric, we really appreciate you taking the time to leave us a review! We're glad you had a great experience overall and we’ll keep working on shortening that wait time at the front desk. Thanks for choosing Pals Ocala Auto Repair and we hope to see you next time you need anything for your vehicle!

- PALS Ocala Auto Repair
5

I requested a pre purchase Inspection and they got me in early the next morning. It was very through. I would recommend them for this.

Georgina, we're glad we could help you out quickly with your pre-purchase inspection and that you found our work thorough! It means a lot that you'd recommend us, and if you ever need anything else with your vehicles, just let us know. Safe travels and thanks for trusting Pal’s Ocala Auto Repair!

- PALS Ocala Auto Repair
1

No solution the problem

You did your own work prior to bringing it to us and didn’t share even what you did. We then told you what was needed to fix it which you declined. I’m not sure how that warrants a one star review…

- PALS Ocala Auto Repair
5

I had some work done on my vehicle in December 2025, and unfortunately, there was an issue regarding the work that had been performed. At the time, I was concerned that I may have been taken advantage of because, as a woman who is not particularly knowledgeable about automotive repairs, I wasnt sure whether the work had been done properly. I reached out to the owner of the shop to express my concerns. He personally came to my home, took the time to review my paperwork and the parts involved, and genuinely listened to what I had to say. He then contacted the mechanic who had worked on my vehicle and acknowledged that an error had occurred. Most importantly, he took responsibility for resolving the situation and made me whole. In addition, he offered me a complimentary future service in recognition of both the issue and the amount of time it took to resolve it. I was very impressed by the owner's sincere and professional approach. He went above and beyond to investigate the situation, address my concerns, and make things right. While mistakes can happenwe are all humanit is how a business responds to those mistakes that truly matters. Based on my experience, I would wholeheartedly recommend this shop for automotive service. I will definitely return in the future, knowing that if an issue does arise, the owner is willing to listen to his customers, take their concerns seriously, and proactively work toward a fair resolution.

5

Got me in quickly for an emergency repair on a road trip. Could not have been happier with the service!

Hi Kevin, we're glad we could help get you back on the road so quickly during your trip! It means a lot to know you were happy with our service. Safe travels, and if you ever need anything else while you're in Ocala, don’t hesitate to stop by.

- PALS Ocala Auto Repair
1

Went in to have AC checked in my 2020 Kia soul.payed a 188.00 for estimate and was told AC compressor was seized and it was going to cost 2800.00 to fix which I have copy of estimate.went home check compressor my self was not seize at all.to to AC shop and had checked .did need AC compressor done to the electrical part of it and cost me less than 1200.00 to fix.dont trust these guys trying to take advantage of people

HI Scott, I'm sorry to hear you were not satisfied with the price for the repairs we quoted. I reviewed your estimate and see there was 8.5 hours and all the appropriate components were quoted.- not just a compressor. I need to pay staff for their time and also use quality parts so I can offer a 3 year, 36K mile warranty. You did not pay for an estimate, you paid for diagnostic time where an electrical issue and low freon was discovered within the AC system. We shared our findings and estimate and you chose not to proceed with work. We realize auto repairs are an unexpected expense and can be difficult to budget for but comparing a professional repair shop that warranties work and uses quality to parts to the do it yourself price not a fair comparison.

- PALS Ocala Auto Repair
5

Fantastic service! We bring company and personal vehicles here!

Hey Kyle, it’s awesome to hear you trust us with both your company and personal vehicles! We always aim to keep things running smoothly for you, and we truly appreciate your support. Looking forward to seeing you next time!

- PALS Ocala Auto Repair
5

Very professional and good repair

Scott, we’re glad to hear you had a professional experience and were satisfied with the repair! Our team at Pals Ocala Auto Repair works hard to take care of you and your vehicle, so it’s awesome to know we met your expectations. If you ever need anything in the future, swing by and we’ll be happy to help!

- PALS Ocala Auto Repair