Cannot say enough good things about PALS auto repair. I was hours from home at a 4 day swim meet with my son, my car smelled like it was burning and I knew I had a serious problem. I was extremely concerned about how this was going to play out. I chose PALS because it was open on Saturday, has been around for several years had excellent reviews-now I know why! I arrived at PALS without an appointment first thing on a Saturday morning. I was greeted with smiling faces who were eager to help. Shelly and Chuck were amazing and truly saved the day for my son and I! When they learned that I was out of town and had a significant concern about my car, they went out of their way to help me. Shelly registered me, explained all of the options for having the car diagnosed and potentially fixed. Chuck said he would look at my car as soon as he could, and did so as promised....he explained everything that was wrong and the likely solution. When I became concerned about the cost of the repair, he never pressured me and came up with a creative solution that was 1/4 the cost of the "normal" solution, which provided me with a way to get home safely and gave me the option to have the car repaired closer to home if I chose to. I spoke to several customers while waiting for my car, all of whom were repeat and loyal customers because of the service and care given by this shop! While waiting for my car, I had a comfortable place to wait, a tv, coffee and good conversation. This could have been disasterous situation, but the caring, competent and fair people at PALs relieved my stress and fixed my problem, while being personable, and happy. I cannot thank them enough for the help and the positive experience. I wish the shop was closer to my home because they would definitely be my "go to". I feel very fortunate to have found them!!
Wow! 🌟 Your heartfelt and glowing review of PALS Ocala Auto Repair has truly made our day! We can't thank you enough for sharing your remarkable experience with us.We understand how stressful and concerning it can be to encounter car troubles, especially when you are hours away from home at a swim meet with your son. 😔 However, we are thrilled that you chose PALS Ocala Auto Repair and that our team was able to turn this situation around for you.Shelly, Chuck, and the rest of our team are dedicated to providing exceptional service, and we're delighted to hear that their eagerness to help and friendly demeanor made a difference. 😊Although we may be a bit far from your home, we hope that whenever you're in the Ocala area, you'll think of PALS Ocala Auto Repair as your reliable automotive partner. 🚗💨 Thank you for your trust and for allowing us to be part of your journey. Safe travels, and we hope to see you again in the future!
- PALS Ocala Auto Repair