Ocala Auto Repair

I was extremely hesitant and skeptical of taking my car in ANYWHERE for the repairs it needed because I don’t have a lot $ and being a woman, mechanics like to try and take advantage and upsell you or sell you something you don’t need cuz they think women are stupid when it comes to cars. See, I just moved here from Illinois and in Illinois I had a place I trusted and loved, so I KNEW I wasn’t being ripped off and here in Florida I know NOBODY. I decided to google the places near me and read customer reviews before making my decision. Of all the places that google pulled up for me, PALS-Ocala, had the most reviews from consistently happy customers! I had my car towed there with still a slight hesitation. After speaking with the one of the owners, Chuck, he had my mind at ease. He listened to everything I said I felt was wrong with my Buick Enclave and assured me that everything we spoke about would be throughly looked over and he would get back to me with the results and an estimate. Next morning I had my estimate in my email. The estimate was quite reasonable considering everything it needed done. I was pleasantly surprised that there was only one thing on the estimate that I hadn’t discussed. I called them immediately to go over the results of the diagnostic test and was assured NOTHING would be done that wasn’t approved by me FIRST. Money is tight and I opted to have only 2 of the 4 repairs needed. They didn’t pressure me to do anything I didn’t want done. They were honest with me about what I absolutely needed to make it SAFE to drive and ended up saving me almost $2500!! I’ve taken my car to the Buick dealership (in Illinois) before and every time I did my car came back with something broken, first a windshield wiper, then the contraption that holds my hood open, third an oil leak after an oil change there. Then they really tried taking me for a ride and quoted me $2500 to replace my whole exhaust system when my trusted place (in Illinois) fixed the exhaust sound for $65 ( the noise ended up being caused by a missing bolt creating a hole). Anyways my point is that it was stressful moving to another state and trying to find a mechanic who was HONEST and reasonable. PALS-Ocala really put my mind at ease! The reviews are correct and this place is one of a kind! Chuck talked to me every day to keep me posted and I thought I’d be without my car for at least a week or more so they could order parts and everything but they only had my car for 3 days. When Shelly ( the other owner, Chuck’s wife) called to tell me my car was ready she also informed me that I got a 3mo/36K mile WARRANTY on parts AND LABOR! They only use OEM certified parts and not many shops offer ANY kind of warranty but especially not LABOR, so PALS-Ocala is definitely a cut above the rest of the shops out there!! Chuck and Shelly were the absolute nicest and most helpful people, putting me totally at ease. PALS-Ocala, and Chuck and Shelly are now officially my GO-TO people whenever my car needs ANYTHING! I trust them completely and HIGHLY RECOMMEND them for ALL your automotive needs!! A++++++

Received a quote for over $3000.00 for what wound up costing just over $1000.00. Quote stated lower control arm was bent and drivers side front rim bent as well, brakes and rotors, tires x 4 and an alignment were needed. After having the same components evaluated at reputable shops with ASE certified mechanics and running the rim on individual balancers they found no damage to the rim or the control arms or other suspension componants, other items were obvious as needing repair. Brought this information to the attention of the personnel at Pals who were obviously offended that the damage they say was obvious wasn’t corroborated. I’m not a mechanic and even I noticed that the control arms and the rim were not damaged. I’d have a reputable mechanic take a second look at anything these guys recommend being fixed.

Pals Auto body shop has been an absolute lifesaver for my Toyota 4Runner, consistently delivering top-notch repairs that keep my vehicle running smoothly and looking pristine. As a single person who relies heavily on my car, I’m beyond grateful for Chuck’s meticulous attention to detail and commitment to ensuring my 4Runner is always in peak condition. His expertise and care give me complete confidence that my vehicle is reliable for all my daily needs. Shelly‘s friendly counter service is a bonus, always greeting me with a smile and making every visit a pleasant experience. I wouldn’t trust anyone else with my 4Runner—Chuck Perry is simply the best!

Was looking for somewhere to have work done on our Prius, when looking for a hybrid mechanic, we were told it was going to be a bit before getting in until we found Pals. They were extremely friendly and were able to get our car fixed quickly. Communication was great!!

Thank you for helping me on such short notice. I called and was told to come in. They did the diagnostic and the repairs needed the same day. A special thanks to Chuck and Shelly for making me feel so welcome and at home. Their friendliness and kindness was above and beyond what one would expect from an “auto shop.” They took the time to explain everything to me. The pricing for the repairs was extremely fair. The shop was clean and well kept, there was coffee and water available and a TV (with multiple channels and cable services). A special thank you to the mechanics who worked on my vehicle! I would highly recommend Pals!

Declined to work on my McLaren after advertising they did

Jimmy was great, he checked out my 4 Carbs, attached a chrome guard around my gas filler cap and adjusted the spark plug wires so they were not rubbing on the carburetor linkage. Thanks