I rarely leave negative reviews, but my experience at PALS Auto was frustrating and expensive. I brought my car in for a check engine light. I was given the diagnosis and told it would be done by lunchtime — I waited until closing, only to find out my now non-starting car wouldn’t be ready until the next day, (it was only supposed to take 2.5hrs to fix) I was then told it needed a different part that was on backorder (4–6 weeks). I found the part myself in minutes with two phone calls. Communication was terrible, and when I decided to take my car elsewhere, I was charged over $2,000 — they even tried to charge me for the part they hadn’t even installed stating it was non refundable.I had to fight to get my non-working car back. I towed it to the dealership, who fixed the real issue in 10 minutes and sent me a video to prove it. I’m now out thousands for misdiagnosis, delays, and poor service. Avoid this place. Update: This business is now under new ownership, though the management remains the same. While I still stand by my original review and the experience I had, I want to note that the new owner has been pleasant, friendly, and easy to talk to about the issues I faced. She took the time to understand my concerns and made right the unnecessary out-of-pocket expenses I had. I genuinely appreciate her efforts and have hope that with her involvement, she can turn things around.
Hi Brenda, thanks for updating your review. I'm glad we could determine the correct repair was completed. While I'm unhappy your experience was not the service we want to provide, this does help me see the opportunities for improvement and is leading me to make changes in the business.
- PALS Ocala Auto Repair