Ocala Auto Repair

2086 reviews
Call Us Today: (352) 877-2729
5

The folks at Pals were great to work with! Our daughter had a trip and fall (clumsy like me, tripped over her own feet). It was no fault to anyone at all, just simply a kid being a kid, but yet they were supper attentive to her, bringing us ice packs, ice pops, band aids, etc. they were very worried about her, and that showed us the good type of people they truly were. they got our car right in, diagnosed and gave us an estimate and explained in detail everything that needed to be done. They had our car back to us the very next day, working great. I felt the price was very fair for the market, especially with the amount of work that needed to be done. Very stand up business, no BS, and gets the job done! Will be our new go to auto repair facility. You can’t go wrong with taking your vehicle here. Thanks again!!

Hi Chris, We're really pleased to hear that you and your daughter felt well taken care of during your visit! We're always here to help, whether it's with car troubles or unexpected kiddo tumbles. It's fantastic to know that our efforts made your experience a positive one, and we're glad we could get your car back on the road quickly and fairly priced. We're excited to be your new go-to for auto repairs, and we look forward to seeing you again (hopefully just for regular maintenance next time!). Take care and drive safe! Warm regards, The Team at Pals Ocala Auto Repair

- PALS Ocala Auto Repair
4

A/c & spark plugs done. A little costly for just plugs... But I needed to get it done. However fantastic service, Ivan my tech. Chuck and his wife were very helpful and they're very knowledged @ what they're doing. We'll be returning!! First time There so I'm giving it a 4 as my experience grows with them more than likely I will change it to a 5 'cause the environment and the welcoming was great. Very courteous people... honest, That's hard to find everybody wants to rip everybody off nowadays. I appreciate honesty And communication. Recommended to go there to get your vehicle fixed they know what they're doing. To my surprise Chuck Handed me the history of the Maintenance of the car. That was very helpful I didn't know there was a way of doing that. Thanks chuck

Thank you for the great review Jennifer! We take pride in serving our community well!

- PALS Ocala Auto Repair
5

I broke down in Ocala with my diesel truck. It was a Saturday afternoon. I tried a few places and I ended up Pals! I spoke to Chuck on the phone and he took the time to set me up with the wrecker and recommended a very nice hotel. Chuck went above and beyond to make Sure, I was well taken care of! Awesome people are hard to find these days! Alan Smith Cape Coral, Florida😀😀😀

Hi Alan, We're thrilled to hear that Chuck was able to help you out when you were in a tight spot with your truck. It's really important to us to make sure our customers feel supported, especially when they're far from home. We're glad you ended up at Pals and that everything worked out smoothly with the wrecker and hotel. We strive to go the extra mile for folks like you, because we know how stressful breakdowns can be. Safe travels back to Cape Coral, and if you're ever in the area again, feel free to drop by and say hi! All the best, The Pals Ocala Auto Repair Team 🚗🔧

- PALS Ocala Auto Repair
5

Super nice folks. Very professional at reception being my first time there. I will be using them for all future maintenance from now on!

Hi Susan, We're thrilled to hear that your first visit with us was a positive experience! It's fantastic to know that our team made you feel welcomed and well taken care of. We're here for all your future maintenance needs and look forward to serving you again soon. Best wishes, The Pals Ocala Auto Repair Team

- PALS Ocala Auto Repair
5

Wonderful service. Great communication. Found exactly what needed to be done. Had it fixed in a timely manner and the service was top-notch.

We're glad to hear that you had a positive experience with us, Aleesha! It's great to know that our team was able to efficiently address your needs and provide the top-notch service we strive for. If you ever need anything else or have any questions, feel free to reach out. Safe travels, and we hope to see you again!

- PALS Ocala Auto Repair
5

Brought my car in kinda late on a Saturday, really needed my AC recharged. Everyone from the office lady, to the mechanics and the even the owner of the shop. Very polite. Very professional. I would recommend Pals to anyone that needs work done on their vehicle.

Hi Donald, We're thrilled to hear about your positive experience with us, even on a late Saturday visit! It's great to know our team made an impact, from the office to the shop floor. We’re here to help whenever you need us and look forward to seeing you around if your car needs anything else. Thanks for recommending us! Best, Pals Ocala Auto Repair Team

- PALS Ocala Auto Repair
5

Chuck has been fantastic on communication with me on my 1955 Ford tractor when up on sat June 6 engine already on the tractor Jim the mechanic working on it just did the wiring harness looking great it is an old tractor but still had aot of heart left in it the best bunch of guy's I have ever seen work on old stuff has been worth waiting for should be done in a few weeks can't wait tx again in advance for all your work Les

Thank you, Les! We're thrilled to hear about your positive experience with Chuck and our team. It's our goal to provide top-notch communication and service, no matter the age of the equipment. We're just as excited as you are to see your Ford tractor restored to its full potential. Your appreciation means the world to us!

- PALS Ocala Auto Repair
5

very friendly and helpful staff

Thank you very much, John! We appreciate your support. :-)

- PALS Ocala Auto Repair
5

Great service, friendly staff. Rel I able

Thank you Gloria for your generous words! The team takes pride in delivering top-notch customer service. We're delighted to hear that your experience met your expectations. Your valuable feedback is greatly appreciated. We look forward to serving you again soon!

- PALS Ocala Auto Repair
1

Picked up truck had huge dent in door that was not in it when left it,looks like it was slammed into something and charged me 232$ for recalibration of climate control vents,which I look up and is just resetting system, pulling two fuses for 10 seconds

James, Per our conversation on the phone, we are sorry you didn't have a five-star experience with us. As to resetting the blend doors inside your dash, we had to physically go in and recalibrate with a scan tool, which actually communicates with the heating and air conditioning control module. As to the dent in your door, it wasn't brought to our attention on pickup, and as you know, our business is in a very busy parking lot. We apologize for any inconvenience you experienced.

- PALS Ocala Auto Repair
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