Ocala Auto Repair

My truck was acting like the brakes were stuck when I tried to turn sharp right or left forward or in reverse. I had it towed to Pal’s as they were nearby. They told me the calipers were hung up and replaced the brakes and rotors. However, the truck was accidentally put into 4 wheel drive and when taken out of 4 wheel drive it functioned just fine. This was my husband’s truck and I had little experience with it until his recent passing from Covid. I had never used 4 wheel drive and was unfamiliar with it.AN HONEST GARAGE WOULD HAVE TOLD ME THE PROBLEM WAS THAT IT WAS IN 4 WHEEL DRIVE BUT PAL’S FALSELY TOLD ME THAT THE CALIPERS WERE LOCKED UP AND THAT THE BRAKES NEEDED TO BE REPLACED. Before it was towed, I called my brother who told me to feel the wheels for heat but they were cool. If the calipers had been locked up the wheels would’ve been very hot. Pal’s Automotive took advantage of me because I am not familiar with the truck and knowingly made me believe it needed parts and labor that was unnecessary while aware that I recently lost my husband. How cruel!

They helped me when I was in a desperate situation, thank you!

Expert troubleshooting, analysis and description of the problem/solution on first visit. I am impressed!

Great communication and honesty.

I rarely leave negative reviews, but my experience at PALS Auto was frustrating and expensive. I brought my car in for a check engine light. I was given the diagnosis and told it would be done by lunchtime — I waited until closing, only to find out my now non-starting car wouldn’t be ready until the next day, (it was only supposed to take 2.5hrs to fix) I was then told it needed a different part that was on backorder (4–6 weeks). I found the part myself in minutes with two phone calls. Communication was terrible, and when I decided to take my car elsewhere, I was charged over $2,000 — they even tried to charge me for the part they hadn’t even installed stating it was non refundable.I had to fight to get my non-working car back. I towed it to the dealership, who fixed the real issue in 10 minutes and sent me a video to prove it. I’m now out thousands for misdiagnosis, delays, and poor service. Avoid this place. Update: This business is now under new ownership, though the management remains the same. While I still stand by my original review and the experience I had, I want to note that the new owner has been pleasant, friendly, and easy to talk to about the issues I faced. She took the time to understand my concerns and made right the unnecessary out-of-pocket expenses I had. I genuinely appreciate her efforts and have hope that with her involvement, she can turn things around.

The shop was recommended and was pleased with the service. They replaced a faulty fuel pump.