Ocala Auto Repair

Call Us Today: (352) 854-9300
5

They took me in right away and they knew what they were doing. I’m impressed and I also like their honesty.

Thank you for taking to leave us a review. We are so pleased you like our transparency.

- PALS Ocala Auto Repair
5

Cost effective repair

Thank you for your kind words, Chris! We’re glad to hear that our team has provided reliable, cost-effective repairs and service over the years. It’s an honor to be your go-to provider for all your vehicle needs, and we truly appreciate your continued trust and support!

- PALS Ocala Auto Repair
5

We bought a pre owned Lexus SC 430 convertible as a holiday gift to ourselves. Got it all tuned up, was perfect except for the Open Roof button that was misbehaving. Found out about PALS, and they had the proper software to make the repair! What a bonus! We are so thrilled and grateful. PALS is the place to go! Great technicians! Thank you!

Thank you for your fantastic review, Howard! We’re thrilled we could get your Lexus SC 430’s roof button working perfectly and that you had such a great experience with our team.

- PALS Ocala Auto Repair
5

Thank you for the 5-star review, Fred! We truly appreciate your support and look forward to serving you again.

- PALS Ocala Auto Repair
1

Told me they’d fix my window regulator for me for $200 then an hour later told me that was just an inspection fee and it would be an additional $700 for them to change it out

I'm not sure how we did not meet your expectations, except that you wanted free work. We took about an hour taking your door panel off, checked the switch and motor, then made sure the window was placed in the up position per the conversation we had. I reviewed your repair order and offered to apply the amount already paid to the cost of the part, leaving only the labor, offering a significant discount.

- PALS Ocala Auto Repair
1

Told me they’d fix my window regulator for me for $200 then an hour later told me that was just an inspection fee and it would be an additional $700 for them to change it out

I'm not sure how we did not meet your expectations, except that you wanted free work. We took about an hour taking your door panel off, checked the switch and motor, then made sure the window was placed in the up position per the conversation we had. I reviewed your repair order and offered to apply the amount already paid to the cost of the part, leaving only the labor, offering a significant discount.

- PALS Ocala Auto Repair
5

Thank you for the 5-star review, Fannie! We truly appreciate your support and look forward to serving you again.

- PALS Ocala Auto Repair
5

Arrived back in Canada Sunday thanks to Pals! Experienced a gas line leak on hwy 75 N a couple miles before Ocala but managed to get to the turnoff. Tow truck driver highly recommended and took us there. Although very busy, they treated us royally. A mechanic improvised and devised a replacement piece and we were on our way in 3 hours! Excellent service and personnel!

We are so happy to hear you arrived home safely! We appreciate the review and we’re happy to help!

- PALS Ocala Auto Repair
5

From the time we spoke with SHannon and got an appt the following day...to NICK..who "held our hand" the whole time...we were at ease. They diagnosed the problem and it wasn't a big issue. We thank them all for profession work and wonderful staff. I would highly recommend this outfit.

Thank you so much for your kind review, Ronni! We're glad Shannon and Nick were able to make the process smooth and keep you at ease. Our team always strives to provide professional service and clear communication, and we truly appreciate your recommendation.

- PALS Ocala Auto Repair
3

Staff is friendly and competent. Repairs are pricey.Thousand bucks to replace alternator for a max 30 minute job on a 4.6 Ford v8.Seems I paid up front for diagnosis yet extra hours were added for diagnosis even though the problem was simple.I paid 263 bucks to put shrink wrap around an exposed wire near the male connector of the alternator cable. Who knows what the alternator part cost was as it wasn't listed.Average typically 250 bucks. Maybe its this way everywhere .Next repair I will find that out.

Thank you for your feedback and for recognizing our team’s friendliness and professionalism. We’re sorry to hear that you felt the repair costs were higher than expected. Our goal is always to be transparent with diagnostics, labor, and parts, and we understand how important clear communication is when it comes to pricing. If you’d like, please feel free to reach out to us directly so we can review the details of your visit and address any concerns about the charges. We appreciate you giving us the opportunity to serve you and hope we can do better for you in the future.

- PALS Ocala Auto Repair
PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.