Ocala Auto Repair

5

Thank you! It was great working with you.

- PALS Ocala Auto Repair
5

I purchased tires from Costco, Pals is a recommended Costco business which means they take 15% off the bill for certain things. They did the required warranty alignment.

Thank you for your feedback, Richard! We’re glad we could assist with your warranty alignment and help you take advantage of the Costco partner benefits. We appreciate your support and look forward to serving you again in the future!

- PALS Ocala Auto Repair
2

Shannon was very informative, and so far I'm not having any issues that I asked about. I got my seat buckle fixed for about $3 dollars,they wanted to replace the thing for over $700. I'll find a good old shade tree mechanic. Have a nice day.😁

I'm glad everything is going well on the actual items we repaired. As far as the seat belt, we informed you that is a safety item. To stay compliant with the federal Motor Vehicle Safety standard, our recommendation for airbag or restraint system issues is replacement. We take your safety seriously and feel spraying lubricants into the mechanism and making adjustments that cannot be tested until there is an accident is not in anyone's best interest. If that earns me 2 stars so be it.

- PALS Ocala Auto Repair
5

Honest, professional, and easy to work with. They take great care of our vehicles and always provide excellent service. Highly recommend!

Thank you so much for your kind review and recommendation, Brandon! We’re glad to hear you find our team honest, professional, and easy to work with. It means a lot to know you trust us with your vehicles, and we truly appreciate your continued support!

- PALS Ocala Auto Repair
5

I was recommended to Pal s and found them to be professional and reasonable - I will recommend them

Thanks for taking the time to leave us a review! We appreciate the kind words and look forward to serving you in the future!

- PALS Ocala Auto Repair
5

⭐⭐⭐⭐⭐ Outstanding experience with PALS Ocala Auto Repair. While traveling from Miami to Dallas, Georgia, my son’s 2012 Jeep Wrangler suffered a catastrophic serpentine belt failure that also damaged the pulleys and caused the radiator to fail. I was stranded on my trip and expected a major delay, but the team at PALS handled everything professionally and fast. They replaced the serpentine belt, repaired the pulley issues, installed a new radiator, and had me safely back on the road in less than two hours. Their diagnostic work was thorough, their communication was clear, and the pricing was fair. What impressed me even more was their respect and appreciation for veterans. They honored me with a 10% veteran discount on the final bill, which was greatly appreciated. Honest shop, skilled mechanics, fast turnaround, and exceptional customer service. I highly recommend PALS Ocala Auto Repair to anyone needing dependable repairs in the Ocala area.

Thank you so much for the fantastic review Jorge! We were happy to get you back ton the road so quickly. Thank you for your service past and present and safe travels!

- PALS Ocala Auto Repair
5

They exceeded expectations. If you're in Ocala and need a service they are the ones you can trust to get the job done!

Thank you so much for your kind words and recommendation, Jay! We’re glad to hear we exceeded your expectations and that you had a great experience with our team. Your trust and support mean a lot to us, and we’re always here whenever you need service in Ocala!

- PALS Ocala Auto Repair
5

Had a great experience with Nick and the team at Pals Auto in Ocala. Took it in for an issue with the transmission on a Tundra with 185k miles on it worried that we might need to replace the transmission. Had another mechanic run the codes and said it needed a new transmission. Took it to Pals, paid a very reasonable diagnostic fee and they fixed a simple loose strap and we were on our way with a healthy running transmission. While there they offered without pressure to fix some TPMS sensors that we had previously been quoted over $1200 to replace and they replaced for about $400. All in all a great experience with great communication, pricing, and integrity. Definitely will go here again!

Thanks for leaving us such a nice review. We work hard to ensure our customers have a positive experience. We are so happy you don't need a transmission and we were able to fix the concern without breaking the bank! We look forward to serving you and your business in the future.

- PALS Ocala Auto Repair
5

I was stuck at the shop for most of the day while they fixed up my engine coolant leak, so I had plenty of time to observe. There is a very positive work culture in place; the tech who worked my engine has been at the shop for 21 years! The owners do right by the employees, and they seem to stick around. My engine seems to be fully functional now, and I feel confident that they'd make it right if any of the work they performed didn't hold up.

Thanks for leaving a review for us and highlighting our positive culture. We purchased the business in December of 2024 and really appreciate the talented employees we work with. We've put a lot of effort into improving the business. I'm so glad you noticed!

- PALS Ocala Auto Repair
4

Took a bit longer than anticipated to complete the investigation for the oil leak. Additionally, as a safety note, While waiting we noticed the entry area of your facility may not be in compliance with city fire codes since the ceiling fire sprinklers are covered with plastic and tape from painting the ceiling. They won't work in the event of a fire.

We appreciate you taking the time to leave a review. We've been updating the facility and forgot to unwrap those after painting. Thanks for pointing that out. We'll be sure to handle that immediately.

- PALS Ocala Auto Repair
PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.