Ocala Auto Repair

2118 reviews
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5

They're good at identifying issues. I got a quote to fix a wheel bearing on my car, and paid a service fee, because I wasn't ready to pay for the whole repair just yet, but they said I could get the service fee refunded if I came back later to get the repair done. It took me a while to bring it back around, (I think 8 months cause I was budgeting and saving) but they still had me in the system and put the discount on for the repair so it wasn't as expensive. They're extremely kind and very nice to talk to. I believe Shannon was one of the desk people I talked to, shes awesome! They're right by CF so if you are a college student or live by the cf apartments, I highly recommend them, location is convenient for students but they're also just really nice and inviting and the mechanics spot problems quite easily!

Hi Devin! Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a great experience with us and that our team took care of you from start to finish. We will be sure to pass along your kind words to Shannon and the rest of the team. We appreciate your recommendation and look forward to serving you again in the future!

- PALS Ocala Auto Repair
5

Had an excellent experience receiving a quote for a service I need. I’m going back next week to get the job done! Their waiting room has a place for me to do work while I wait, as well as a coffee station and a tv.

Thank you Stephanie for the excellent review! We're thrilled you had a great experience at our shop. Our goal is to ensure our customers are comfortable while they wait for their service. See you next week!

- PALS Ocala Auto Repair
5

Pals Auto Repair took great care of me. They were professional, honest, and easy to communicate with from start to finish. It’s hard to find an auto repair shop that makes you feel comfortable and keeps you informed without the pressure, but they did exactly that. You can tell they genuinely care about their customers and the quality of their work. Highly recommend them to anyone looking for reliable auto repair and great service.

Thank you, Angela, for your glowing review! We're thrilled to hear that you had such a positive experience with us. It's our top priority to provide professional, honest, and pressure-free service to all our customers. We're glad to know that our dedication to quality work and customer care shone through. We appreciate your recommendation and look forward to serving you again in the future!

- PALS Ocala Auto Repair
5

Great, honest service. Highly recommended. 👍😊

Thank you so much for your kind words and recommendation, Alex! We truly appreciate your support and are glad you had a great experience with our service. Looking forward to serving you again soon!

- PALS Ocala Auto Repair
5

Thank you so much for the 5-star rating, Andrew! We truly appreciate your support and are happy to know you had a great experience with our service. Looking forward to serving you again soon! 😊

- PALS Ocala Auto Repair
5

Thank you! It was great working with you.

- PALS Ocala Auto Repair
5

I purchased tires from Costco, Pals is a recommended Costco business which means they take 15% off the bill for certain things. They did the required warranty alignment.

Thank you for your feedback, Richard! We’re glad we could assist with your warranty alignment and help you take advantage of the Costco partner benefits. We appreciate your support and look forward to serving you again in the future!

- PALS Ocala Auto Repair
2

Shannon was very informative, and so far I'm not having any issues that I asked about. I got my seat buckle fixed for about $3 dollars,they wanted to replace the thing for over $700. I'll find a good old shade tree mechanic. Have a nice day.😁

I'm glad everything is going well on the actual items we repaired. As far as the seat belt, we informed you that is a safety item. To stay compliant with the federal Motor Vehicle Safety standard, our recommendation for airbag or restraint system issues is replacement. We take your safety seriously and feel spraying lubricants into the mechanism and making adjustments that cannot be tested until there is an accident is not in anyone's best interest. If that earns me 2 stars so be it.

- PALS Ocala Auto Repair
5

Honest, professional, and easy to work with. They take great care of our vehicles and always provide excellent service. Highly recommend!

Thank you so much for your kind review and recommendation, Brandon! We’re glad to hear you find our team honest, professional, and easy to work with. It means a lot to know you trust us with your vehicles, and we truly appreciate your continued support!

- PALS Ocala Auto Repair
5

I was recommended to Pal s and found them to be professional and reasonable - I will recommend them

Thanks for taking the time to leave us a review! We appreciate the kind words and look forward to serving you in the future!

- PALS Ocala Auto Repair
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PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.