Ocala Auto Repair

Thank you for the 5-star review, Fred! We truly appreciate your support and look forward to serving you again.

I'm not sure how we did not meet your expectations, except that you wanted free work. We took about an hour taking your door panel off, checked the switch and motor, then made sure the window was placed in the up position per the conversation we had. I reviewed your repair order and offered to apply the amount already paid to the cost of the part, leaving only the labor, offering a significant discount.

Thank you for the 5-star review, Fannie! We truly appreciate your support and look forward to serving you again.

We are so happy to hear you arrived home safely! We appreciate the review and we’re happy to help!

Thank you so much for your kind review, Ronni! We're glad Shannon and Nick were able to make the process smooth and keep you at ease. Our team always strives to provide professional service and clear communication, and we truly appreciate your recommendation.

Thank you for your feedback and for recognizing our team’s friendliness and professionalism. We’re sorry to hear that you felt the repair costs were higher than expected. Our goal is always to be transparent with diagnostics, labor, and parts, and we understand how important clear communication is when it comes to pricing. If you’d like, please feel free to reach out to us directly so we can review the details of your visit and address any concerns about the charges. We appreciate you giving us the opportunity to serve you and hope we can do better for you in the future.

We did a complete vehicle inspection and provided a much more thorough diagnosis from what an auto parts store can provide. We drove the car, used our scan tools, and did a complete vehicle inspection with pictures which took about an hour. We provided the inspection which you viewed and estimate with our findings. Besides recommending replacing the water pump and thermostat, we recommended some maintenance items that would help your vehicle run more smoothly. Should you take your vehicle to another shop, I am confident they would find the same items we suggested. Please accept my apologies if we did not explain the findings to your satisfaction in a way you could understand.

We’re sorry for the frustration you experienced. While we do service Teslas, our shop handles maintenance and minor repairs only. Certain systems — including the battery cooling system — require specialized Tesla factory equipment and manufacturer authorization that independent shops do not have access to. If we had spoken by phone beforehand, we would have gladly let you know this to save you the trip. We always aim to be upfront about what we can and cannot service, and we’re happy to help guide customers in the right direction when something falls outside our scope. We appreciate the feedback and wish you the best in getting the issue resolved. — Pals Auto Repair

That’s everything we strive to do! We’re looking forward to next time. Thanks for leaving a review!

We appreciate the kind words. Thank you for taking the time to leave a review.