Ocala Auto Repair

2117 reviews
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5

They exceeded expectations. If you're in Ocala and need a service they are the ones you can trust to get the job done!

Thank you so much for your kind words and recommendation, Jay! We’re glad to hear we exceeded your expectations and that you had a great experience with our team. Your trust and support mean a lot to us, and we’re always here whenever you need service in Ocala!

- PALS Ocala Auto Repair
5

Had a great experience with Nick and the team at Pals Auto in Ocala. Took it in for an issue with the transmission on a Tundra with 185k miles on it worried that we might need to replace the transmission. Had another mechanic run the codes and said it needed a new transmission. Took it to Pals, paid a very reasonable diagnostic fee and they fixed a simple loose strap and we were on our way with a healthy running transmission. While there they offered without pressure to fix some TPMS sensors that we had previously been quoted over $1200 to replace and they replaced for about $400. All in all a great experience with great communication, pricing, and integrity. Definitely will go here again!

Thanks for leaving us such a nice review. We work hard to ensure our customers have a positive experience. We are so happy you don't need a transmission and we were able to fix the concern without breaking the bank! We look forward to serving you and your business in the future.

- PALS Ocala Auto Repair
5

I was stuck at the shop for most of the day while they fixed up my engine coolant leak, so I had plenty of time to observe. There is a very positive work culture in place; the tech who worked my engine has been at the shop for 21 years! The owners do right by the employees, and they seem to stick around. My engine seems to be fully functional now, and I feel confident that they'd make it right if any of the work they performed didn't hold up.

Thanks for leaving a review for us and highlighting our positive culture. We purchased the business in December of 2024 and really appreciate the talented employees we work with. We've put a lot of effort into improving the business. I'm so glad you noticed!

- PALS Ocala Auto Repair
4

Took a bit longer than anticipated to complete the investigation for the oil leak. Additionally, as a safety note, While waiting we noticed the entry area of your facility may not be in compliance with city fire codes since the ceiling fire sprinklers are covered with plastic and tape from painting the ceiling. They won't work in the event of a fire.

We appreciate you taking the time to leave a review. We've been updating the facility and forgot to unwrap those after painting. Thanks for pointing that out. We'll be sure to handle that immediately.

- PALS Ocala Auto Repair
5

What more can I say about Pal's!? Friendly service & the job done right. Need auto repair? Don't waste time with anyone else because I won't be anymore now that I've found them.

Thank you so much for the amazing review, Danielle! We’re glad you had a great experience with our friendly service and quality work. It means a lot that you trust us with your auto repair needs—we truly appreciate your recommendation and look forward to serving you again!

- PALS Ocala Auto Repair
5

Very nice people work here. You know it is always a pain to go to the garage to get your car worked on...they make it better! I would recommend Pals to anyone.

Thank you for your kind review! We are glad our team made your visit easier and more comfortable. We truly appreciate your recommendation and your support.

- PALS Ocala Auto Repair
1

They are over priced i would have had them do the work but me being a mechanic 3 grand for something I didnt go in for is crazy do better

I'm sorry we did not meet your expectations for the FREE service we provided. Yes, we decided NOT to do the alignment you requested due to the state of your vehicle. We could've taken your money and do a service that would not fix your issue for longer than a few minutes. Instead we gave you a FREE vehicle inspection for the items you should be addressing to make your car safe to drive. You've embellished the price we quoted by 23% which is competitive with the other shops in the area. Alignment -was not able to perform alignment at this time Technician Concerns Control Arms Passenger side lower control arm bushing gone. Suggest replacing both lower control arms. Check Tires and Wheels And Set Tire Pressure Suggesting 4 tires 2/32nds low front tread Dry and cracking bad rear tires 195/65R15 * 3 lug nuts and studs (broken) Other Right front hub bearing has lots of play Suggest replacing both sides Ball Joints Control arm bushings bad

- PALS Ocala Auto Repair
5

New owners seem to be professional and efficient. Lester, the technician, has taken good care of our vehicles.

Thanks for leaving a review Brian. We appreciate it. You are a pleasure to work with!

- PALS Ocala Auto Repair
5

Thanks for taking the time to leave a review. We appreciate you.

- PALS Ocala Auto Repair
5

We are so glad we could provide service at a reasonable price. Thanks for leaving a review.

- PALS Ocala Auto Repair
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PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.