Ocala Auto Repair

Excellence, once again! Jim and Chuck were, as always, fantastic! Had problems with transmission, they suggested to try a "fix" that was about $500 cheaper than what was originally planned. So far, seems to be working, but time will tell (due to the issue being intermittent). We will see. The vehicle probably needed the service done either way, but if this resolves the problem, am beyond grateful for all they have done, and will do in the future.

I was driving home to Georgia from family vacation in Florida. I had my 4 kids and 3 dogs in the car with me because my husband had to leave to come home early. I was driving on I-75 when I started to lose all power with my car. I somehow made it to the next exit before my car completely died. I googled the closest auto garage to me and Pals Auto was the first to come up. I walked to the garage about 1/4 mile and when I walked in I met the nicest lady behind the desk. Her name was Shelly and I told her my story and what happened and her and her husband helped me by getting my kids, animals, and car to the garage. I cannot say how awesome these people are. They were down to earth, nice, and honest. Luckily, it was an easy fix and it was not too expensive. They could have told me a completely different story about what was wrong with my car to jack up the price but they did not. They knew I was all by myself and was just trying to get home safely with my family. This garage and the people that work there were my guardian angels and I cannot thank them enough.

Amazing super friendly & always get my work done within the day so I have my car back for night shift!

My favorite by far!!

Great service and wonderful staff, as always! These guys and gals ROCK!!!

Clean and organized. I was well informed before, during, and after. I went to PALS because they have an exotic car specialist but will now return with my domestic cars as well.

Chuck and Shelly was exceptional with customer service. I was not able to get my car fixed at the time due to traveling and had a blown engine. I would recommend the shop.

Our daughter’s 2006 Jeep began acting up while she was driving from VA to Ocala, to visit family. As her mom, I was very nervous. Chuck and Shelly were very understanding. While talking when we dropped off her Jeep, Chuck showed me pictures of all the 60’s muscle cars that they have done frame-off restorations on. Another point in their favor. No one is going to spend that kind of money unless the shop is excellent! Chuck quickly found the problem, had the necessary switch, and went on to look over the whole car to make sure she wouldn’t get stuck because of another issue. He said as a dad, he would want that for his daughter. That cemented my impression of PALS! Additionally, her repairs are warranted for 36 mo because the shop belongs to a repair network called Technet, with shops all over the US. Hopefully there is a Technet near her in VA, and that they will be able to give her Jeep the care it needs to keep her rolling, going forward. Excellent timely service by two caring people. I would not hesitate to bring my MB there, if needed while down to visit family.

Very helpful

They did my first service on my 2020 ST Explorer. Thank you Ivan. He is a great technician. Such excellent service I only let them touch my ST. Explorer.