Ocala Auto Repair

2169 reviews
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5

Great experience. Very transparent and not pushy like other mechanics in the area. Will definitely be back for all my automotive needs.

Kyle, thank you for your positive review! We aim to build trust with our customers and provide them with the best possible automotive care. We're delighted to hear that you'll be returning to us for all your automotive needs, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out.

- PALS Ocala Auto Repair
2

Did good work but very expensive

Hey Keith, thank you for taking the time to share your feedback with us. We're glad to hear that you were satisfied with the quality of the work we provided. We understand your concern regarding the cost of our services. At Pal's Ocala Auto Repair, we strive to maintain competitive pricing while also ensuring that our highly trained and skilled specialists receive fair compensation for their expertise. Additionally, we only utilize top-quality auto parts to ensure the longevity and performance of our repairs. Our pricing reflects not only the cost of labor and parts but also our commitment to providing reliable service and standing behind our work with a comprehensive warranty. We haven't changed our pricing equation for years, but the cost of quality parts is just getting higher and higher. Your safety is our goal, which is why we go for these parts regardless. We appreciate your understanding and hope to continue serving you in the future.

- PALS Ocala Auto Repair
5

Pal's wrote the book on excellent customer service. Very courteous. Detailed explanation of repairs needed. Prompt attention to car. Staff bends over backwards to accommodate the customer. Highly recommend to anyone needing automotive service.

Thank you, Nathan! We appreciate your kind words about our team here at Pal's Auto. It's great to hear that you had such a positive experience with us. We aim to provide top-notch customer service and make the repair process as smooth as possible. If you ever need any further assistance, please don't hesitate to reach out.

- PALS Ocala Auto Repair
5

This garage delivers fast and friendly service. We had a question and our repairman took the time to answer. We were pleased.

Sharilee, we appreciate your kind words and you taking the time to leave us this review! If there's anything you need, please don't hesitate to reach out and give us a call. Have a great week!

- PALS Ocala Auto Repair
1

Took my car in because the oil was leaking. After 4 days & $1,900 later I was told my car is not in running. I asked for a portion of my money back as my car was not fixed still. The owner said he won’t return any of my money. Honestly, I feel I was cheated by the owner. What a shame. He has great employees though!

Erika, thank you for taking the time to provide us with your feedback. After your visit and initial call discussing your concerns, we made a good faith offer for a discount on an engine purchase and installation, but we understand it didn't meet your expectations. We're committed to finding a solution and invite further discussion. Please reach out to us at your convenience.

- PALS Ocala Auto Repair
5

They do wonderful work,will be back for service again. One day service was excellent thanks.

Tammy, we so appreciate your kind words. We're here for you whenever you need us! If you need anything, please don't hesitate to reach out. Have a great week!

- PALS Ocala Auto Repair
5

They did excellent work in one day!!

Tammy! Thank you for this kind review. Have a great week and please don't hesitate to reach out if there's anything you need.

- PALS Ocala Auto Repair
5

I have a 1999 Toyota Tacoma that was running very rough. They said it needed several things repaired that I already knew about. I also asked to have the brake switch repaired because the brake lights were staying on. The truck runs like new and everything was repaired as requested. This truck has 143,000 miles on it and it runs like new. Thank you Pals.

Dale, thank you for taking the time to leave us this review! We are so glad we could be of service to your 1999 Toyota Tacoma. A truck with 143,000 miles on it and runs like new is quite the accomplishment...let's try to get to 200,000+ together!! That might break some records. If you need anything, please don't hesitate to reach out. Have a great week!

- PALS Ocala Auto Repair
5

Great service. But very costly. They wanted $1,500 just to replace both headlights in my vehicle when I had a quote done before it was $800 when I asked why it went he said everyday prices change

Thanks for this five-star review, Bryan!

- PALS Ocala Auto Repair
5

Excellent service

We appreciate the kind words, Susan! Thanks for trusting us with your vehicle. If you need anything, please give us a call.

- PALS Ocala Auto Repair
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PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.