First off they don't work the hours advertised. I was told I could come in to have my car diagnosed by the owner I'm assuming because he told me that his lowest paid mechanic made $60,000 last year was up front with me telling me he wanted to leave at 4pm instead of there advertised time of 5pm. When I arrived it was 3:35 I thought it might to late but I could at least walk in talk to someone & get a feel of the place & schedule an appointment but guess what they had the door locked already. Which is not what the man who claims to be honest told me on the phone. I guess the 5pm time that turned into 4pm had somehow changed yet again to 3/30 or possibly earlier. Or maybe they locked the door when they saw me pull in whatever the case would be it doesn't really matter I won't ever be coming here again regardless of what kind of a mechanic work they do.. I was already concerned about the price because $60.000 sounds like a lot to me so I figured in order to make that much they may have jacked up prices . All this talk about employee wages came from a conversation with him where he told me the O'Reily employee that ran a test on my car doesn't know what they are talking about. Which I thought was a little presumptuous on his part & a rude comment to make after all it is just a service that O'Reillys offers to help you diagnose your car I thought they were being very helpful. I guess when you're a high paid mechanic it doesn't seem very helpful. Thanks for encouraging me to put the extra miles on my already running bad vehicle to come here for nothing. This review isn't so much about service but more about character.
We are sorry for the miscommunication. We closed early to attend a car show as a team and we did not lock our doors for the day until 4:04 that day. That’s why we told you we were closing at 4:00. We did not see you before that. We wish you the best and we hope to earn your trust in the future.
- PALS Ocala Auto Repair