High pressure fuel pump went out on us on the way back to Wisconsin overall the experience at pals was good. Very nice people and professional technicians. But I did have to call around for the fuel pump myself because the parts store they work with called and asked for the wrong part. My wife and I called and found what we needed a mile down the road which was the parts provider that they go through. We told the guy we are walking to get it, we get half way there and get a call saying that a guy is bringing it over. After all the miscommunication, the job was done in a timely matter and they even put my heat guards back up at no cost. Would recommend Pals to anyone in the area, the employees in the parts store next door could use some more training and guidance to avoid another unnecessary inconvenience.
Sorry for the snafu, Will, but we appreciate your feedback so we can takes steps to improve. We appreciate your recommendation and wish you safe travels. 😄👍🏻🚘
- PALS Ocala Auto Repair