Ocala Auto Repair

Thank you for sharing your feedback. The 3% surcharge for non-cash transactions helps us recover credit card processing fees. We aim to maintain transparency with our customers, so we prominently display notices about the surcharge in various areas around the shop. Additionally, we provide the price of our services beforehand and ensure that it's communicated to customers through multiple channels, including texts and emails. If you ever have any questions about the repair cost, we'd be happy to answer questions and assist you in deciding whether to pay cash or card. While we understand your perspective about exceptions for large sums of money, we aim to apply our policies consistently to all transactions to ensure fairness to all our customers. However, we sincerely apologize if this policy caused any inconvenience to you. We truly value your patronage and hope to have the opportunity to serve you again in the future. If you have any further concerns or questions, please don't hesitate to contact us directly.

Thank you for the 5-star review, Dan! We appreciate your feedback and are happy to hear that you had a great experience with our PALS Ocala Auto Repair!

Thank you for the glowing review, Mark! We're glad to hear you had a positive experience with us. We pride ourselves on providing top-notch service, so it's great to know we met your expectations. If you ever need anything else, don't hesitate to reach out. Thanks again!

Thank you Joseph for choosing Pals! We are happy to hear that you had a good experience with us. Our team is dedicated to providing excellent customer service from start to finish. We appreciate your feedback and look forward to serving you again in the future!

Thanks for this five-star review, Judy!

Thank you, Shari! We're happy to hear that you found Pals to be a good place for your vehicle needs. We take pride in our knowledgeable mechanics and it's great to know that you were satisfied with their work. We appreciate your recommendation and look forward to continuing to provide you with excellent service.

Hi Robert, Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience at Pals and that our team was able to assist you with problems with your vehicle. We're delighted to hear that our staff made you feel like part of the team and that Chuck and Shelly were able to put a smile on your face. Customer satisfaction is our top priority, and we're grateful for your kind words and recommendation. Please don't hesitate to reach out if you need assistance with your vehicle in the future or if there's anything else we can do for you.

Dominique, Thank you so much for taking the time to leave us with a kind review! We're so glad we could help you out before your road trip back to Texas. Safe travels and thanks for choosing Pal's Ocala Auto Repair!

Keyah, We're so glad you had a great experience! Our team takes pride in providing exceptional service and keeping our customers in the loop throughout their visit. We can't wait to see you again for your next car service. Thanks for choosing us!

Thank you for your outstanding feedback, Bev! It's fantastic to hear that you appreciated our friendly and professional service, as well as our proactive communication. We strive to keep our customers informed every step of the way. We're truly grateful for your recommendation and look forward to serving you again in the future.