Ocala Auto Repair

My truck needed a starter quickly. I called ahead and they were ready for me. I dropped the truck off shortly before closing on Tuesday and it was finished before noon on Wednesday. This is a busy shop so I was impressed by the speed and efficiency.

Very professional and the folks there are great. Fixed my air conditioning drain again on my HHR and always do a great job. I won’t take my vehicle to anyone else but them. They even comforted me when my twin brother Don passed in May. I am loyal customer to this business.

We took our Honda Element there to have the suspension checked and they recommended we replace the front and rear struts. We left a deposit and had the struts replaced and are very happy with the service and professionalism they provided. This is going to be our new place for the service on our vehicle. I had a good vibe when we first had our vehicle diagnosed there and would recommend them to our friends here in our new home in Ocala.

BEST CUSTOMER SERVICE EVER, WAS FROM OUT OF TOWN, THEY GOT ME IN AND OUT WITHIN 24 HOURS-AWESOME PLACE-WILL RECOMMEND 100%

Very informal right to the point good customer service.

Chuck and Shelly always works as a team to take care of their customers. A very dependable and reliable repair shop.

Great service

Wonderful service! It was a Saturday and we were traveling from out of town. The staff really helped us out getting us back on the road again in a short amount of time. I really appreciate them!

We had previous experience with PALS. Problem was resolved, but very costly. Electronic issue with our 2013 VW CC. $3300 in December 2020. Car began running badly due to what seemed to be a fuel problem. Took the car in to PALS Friday afternoon. Invoice was sent by text for $613. We asked to have an oil change done in addition to the repairs. I received a text with the revised price. The cash price was $753.34, and the price to pay by credit card (VISA) was $779.71. A very hefty price for an oil change indeed. We picked up the car, and I noticed Chuck ran my card for $910.18. I asked for an explanation, and was told that his wife forgot to charge two hours labor, and the oil change was “no charge”. Didn’t make any sense at all. I will take this up with my credit card company, and would urge anyone considering doing any business with this company to steer clear.

They were awesome all the way around. Highly recommend Pal's for all your auto needs!!! Thank you Chuck for all your help and honesty!