Not happy at all. I went because I heard a noise under my hood like the power steering needed fluid and the belt squeak. Took it to Pals to have it checked and was told they were all around my engine and all is well, but I need struts and alignment, $981, I was in disbelief but they insisted nothing was wrong with my engine. Reluctantly I said go ahead, I trusted this establishment, they look like they know what they're doing, their building is attached to an advanced auto parts, so I went online and checked the price of struts for my car, $150. But on my receipt the parts said $598. And they said the $147 to check the car would be taken off of the cost..I don't see where it was any where.. and to top it off. The same noise I took my car there for is still there, my car isn't riding any different than before I took it to them, which if it would be riding better I'd excuse them. $1200 was what I paid for what I don't know.. I told them 2 different people told me I need breaks and rotors, they said no they're fine, now I get an email for suggested service.. my breaks and rotors need to be replaced! Never ever again.. I'm so disappointed with the people in this city, I moved here a year ago and have learned that there are a bunch of thieves and swindlers here🤷♀️🤷♀️
Lillian, we really appreciate your business and we are sorry to see that we let you down this time. This is not the service I expect for my customers and I know we can do better. I am going to give you a call to apologize directly and to set up an appointment to take care of your issue. Thank you, Patrick Dolder
- PALS Ocala Auto Repair