Ocala Auto Repair

This is a warm, family-friendly establishment but their time management is horrible. I set an appointment for a brake change & inspection, but about 2 hours went by with me waiting to be serviced. They did not even have the time to look at my car during the time period I was waiting. Their excuse was that if you want to be serviced at a decent time you need to book an appointment at 8AM when they first open. My advice is if you are going to offer various time slots for online booking make sure you can actually honor the scheduled time!! This was a large inconvenience for me and I would not recommend this auto repair shop to anyone who does not have time to waste.

Great service and amazing staff!! Super easy to communicate with and explained everything throughout the whole process. Highly recommended!!

They Were Very Professional And Nice . The Wait Time Wasn’t Long Plus It’s An Arby’s Right Across The Street To Kill Time . I Had My Kids With Me And They We’re Pleasant To My Kids They Gave Them Candy, Put On Rachel On The Tv For Them And Gave Them Toys While Doing a Great Job Fixing My Rotors And Brake Pads . Thank You For Giving Me a Good Experience

Not really worth the time and effort spent! Cost me 500 bucks to get a new heater hose. I tried to go up at talk to Lester at the front desk and he could see me through the window but never came in there. I did that multiple times. Every time I did go up there no one was working on my car. I spent 5 hours waiting for them to diagnose and replace my heater hose. I also was never told until I got my bill that it is cheaper if you pay with cash. It was almost 25 bucks cheaper to pay cash but it was too late.

Always you keep me in the loop. I know what is wrong and how you will fix it. Communication with you is great, calls always answered promptly and professional with complete knowledge of what is wrong, how long it will take and of course what the cost will be.

Dishonest about their inspection and diagnosis and what they want to charge to fix my car $37K ? I went somewhere else and I paid $2K. Very rude and aggressive. Be careful ⛔️

Always professionally completed repairs. Friendly folks with a smile and detailed completed invoice. Highly recommend Pal's for your auto repair needs...particularly for Fiat owners.

Great people , great service !

I haven't been living in Ocala, but this is still my spot.

Brought my 2008 Volvo in for repairs to a thermostat malfunction and brake work etc. My car was misdiagnosed by subpar mechanics. They called me and said it was ran for 30 mins and mechanic said it was ready to go. I stopped by and paid them 2800.00 cash. I drove my Volvo for two miles before the temp spiked way up. It was running at 208deg, which is close to normal (200deg) when I brought it in for repairs. I ask them to check the cooling system when I dropped it off. They replaced the t-stat. They then told me it was a defective t-stat. Called me to pick it up again. One mile away from shop it overheated again. Brought it back and they were upset and said the car didn't like me. They ran a pressure test and said it was a cracked thermostat housing. They repaired and charged me $285 dollars more. Still milking the customer. I was called and told it was fixed for sure this time by their best mechanic. I picked it up got two miles down the road and it overheated again. Brought it back. All mechanics involved had an attitude like I did something wrong, other than trusting that they knew what they were doing. Mechanic was upset. He jumped in the car and drove it like a maniac to show me that it didn't overheat like he had said. But it did. Chuck , the bald mechanic and I saw it bubbling over. They were wrong again. They said leave it there and they will fix the issue. That evening the Owner of Pals called me to tell me he doesn't know what happened but it now needed a new motor. This company are crooks and have been known to destroy cars or charge you for things not done. See BBB complaints. They should be closed. I am still trying to sue for destroying my Grandsons birthday gift.