Ocala Auto Repair

Thank you for sharing your positive experience with Pal's Ocala Auto Repair, Barbara! It's great to hear that we provided excellent workmanship and friendly prices and that you also find our staff friendly. Your recommendation will surely be helpful for those in need of auto repair services in the Ocala area.

Thanks for sharing your positive experience with Pals Ocala Auto Repair, Brenda! It's great to hear that you received excellent customer service during your first visit and we hope you continue to have great experiences with us in the future.

Thank you for your feedback, Francis! We strive to provide fast and friendly service to all our customers, and we're glad to hear that you appreciate being able to see the repairs on your vehicle through YouTube.

Thank you, Edward, for taking the time to share your positive experience with PALS Ocala Auto Repair. We take pride in providing prompt and honest service to all our customers.

We apologize for the confusion, Leah, and we understand your frustration with our system. Sadly, our scheduling system was not working perfectly that week and you are not alone in your frustration. We appreciate your feedback and are currently working to resolve the issue. We do hope we can re-earn your trust and that we'll see you again at the next service visit. Next time, we'll do our best there are no scheduling issues. :-)

Glad we could be of service, Michelle! Have a great week.

I talked to Lester about the review left by Kaycee. She arrived by tow truck at 12:05 pm she left at 3:37pm. The car needed a heater hose that takes approximately two hours to do, I looked at the way that Lester price the job and it was priced 100% correct. She was not overcharged. When he sold her the job she asked how long it would be he said it would take approximately 3 hours. Now remember the car came in at 12:05 and we had to check it out before we sold the job so Lester said we were probably about 12:40 before he sold the job and then he told her 3 hours on top of that so he was pretty close to the time. He also said that she came to the window and asked how long three different times while the car was being worked on and each time he answered her questions that it was in process and it would be about 3 hours. I think that prices have went up dramatically because of the covid situation and the supplies availability and I think it was just a shock to her that it was this much money. But as we have discussed many times everything has went up dramatically. Also Lester said that her Dad called to check on things, that could be part of this.

We take pride in providing transparent and reliable service to our customers, Julia! We're happy to hear that you appreciate our commitment to keeping you informed throughout the repair process and that our communication has been prompt. We look forward to continuing to exceed your expectations in the future. Thank you for taking the time to give us a five-star review!

We are very sorry you feel this way. When your Mercedes came in, it had 6 cobwebs on it and looked like it had not been driven for a while. For three days, we tried to contact you to let you know your vehicle needed a new engine. The engine price we quoted for you was super fair, considering supply chain issues, for it was the most affordable we could find. We wish you the best and safe travels, sir.