Ocala Auto Repair

Excellent communication. Kept me inform of everything they were going to do and got the job done in the time frame given.

This was a warranty request which Chuck gracefully honored. They ordered the part which arrived in two days, I dropped off my truck and got it back the next day. Smooth sailing and a happy repeat customer. Love Shelly’s smiling face and accommodating attitude and Chuck following through even when they were very busy due to a mechanic calling in sick. Thank you!

I was very pleased at what they accomplished. The price includes a warranty which was unexpected. The work was done on my 2008 Smart car.

Absolute dumb people. A complete ripoff right at the start. These people cared nothing about my car's specs in terms of proper engine oil amounts, proper tire pressure, the emergency brake adjusted WAY too tight, the AC smells funny -- a rip-off shop that might constitute elder abuse. A Mexican battery for $288?!? $1850 in repairs plus some up front charge of $239 for what again? Nothing. No due care was taken. They took full advantage of this senior citizen and what they did constitutes elder abuse.

The company had no follow through. It is not the customer's responsibility to anticipate subpar scheduling programs. I went directly to "make an appointment" I scheduled for 5pm. The program accepted the appointment. The program advised someone would contact me. I called at 3p of the day I scheduled and the guy on the phone told me. "Oh, we close at 5". No one had read my intake form, no one contacted me about my scheduling error. I attempted to explain what I wanted for my truck, but the guy on the phone was more interested in impressing upon me how the hours are posted on the sight. He didn't attempt to look for another opening for me. If you decide to schedule, there is no limit of hours of operation on the scheduling page. Also, the link for scheduling an appointment is above the small font, hours of opperation listing. I wanted a high end scan as I had just installed a new engine modual. I can't recommend these guys. I wouldn't trust them to do any complicated diagnosis ... they weren't interested enough in my business to follow their stated policy and contact me... how interested might they be with what they do? The guy on the phone wasn't too interested. 1 Star. My experience deserves 1 Brick.

This establishment is ran by a USMC Veteran. I was sold with that knowledge. However a tour of the shop further exhibited professionalism and cleanliness. It is my belief that this shop is more than capable of repairing any vehicle that enters the bay. hospitality is the added bonus/benefit to any and all consumers patient enough to seek a location with a small town feeling. I immediately felt welcomed and at home.

THANK YOU PALS!!!!!! When my transmission exploded in my 2014 Nissan Altima in Ocala, Pal’s was not only nearby but highly rated so I took it there. Everybody working there could see I was having the worst day of my life - I was crying, far from home, no idea how to get home, and I also had my two dogs with me. Chuck, his wife, and the owner allowed me to bring my two little dogs into their waiting room and were incredibly nice to me. Aside from the niceness, they were able to tell me within about 30 minutes my transmission needed to be replaced - which we suspected. The transmission was ordered and work began right away. They got it done in a very timely manner so that I could get on the road to Michigan for the holidays. Directly after leaving Pal’s, we drove it 2,400 miles round trip without incident. I’m forever grateful and recommend Pal’s to everyone.

Replace thermostat

I am new to the Ocala area, and was looking for a good place to take my cars, and clearly I found a great place. Better than I expected. Service is awesome!

My daughter and I walked in for a diagnostic and the female behind the counter did not acknowledge our presence. When I said hello, she did not respond until after finishing her paperwork (3 clipboards and keys and computer entries). Once finished she asked which car, grabbed a clipboard and exited (without holding two doors that closed as we exited). We quickly understood that this must not have been a good day for her, or she is simply an extremely rude customer service representative. Needless to say, we said, “ma’am, it’s okay. We are okay”. To which she replied, “Okay”. Pals is not the place of kindness.