Ocala Auto Repair

2063 reviews
Call Us Today: (352) 877-2729
1

Wanted to charge $4,700 for a REBUILT transmission when the problem was with the range sensor and they were made aware of the code. After taking the vehicle to a reputable and honest place of business, the total to repair was less than a tenth of what this place wanted and the price included a transmission oil service. Transmission works fine and no codes. Never coming back.

5

Went in to make appointment, they explained everything to me gave me a written estimate of what they would do and the price for thing disclosed. I feel very comfortable taking my vehicle there next week..

Hey Gloria! Thank you for sharing your experience! We're glad to hear that our team provided clear explanations and a detailed estimate. It's great to know you feel comfortable bringing your vehicle to us. We look forward to serving you next week!

- PALS Ocala Auto Repair
5

Hey Allen, Thanks a ton for the awesome 5-star review! We're thrilled to hear you had a great experience with us at Pals Ocala Auto Repair. Your kind words mean a lot to our team. If you need anything or have more car questions down the road, don't hesitate to give us a call. Your car is always in good hands here! Take care and safe driving!

- PALS Ocala Auto Repair
1

Very nasty and disrespectful people. Chuck is a very selfish and careless mechanic. He incorrectly diagnosed my vehicle. Spent $1018.06 in one day for my vehicle to still be driving like it was when I got there. Chuck has no proper customer service, he hang up on me the first time and put me on hold. All these people want is their money and they do not care anything about their customers safety. I could have had my child in this vehicle and chuck still wouldn’t have cared. Thanks for wasting my time and money Pals.

We are sorry you feel this way, Geneva. Unfortunately, prices for everything are high and we cannot control that. In our shop, we are going to tell you everything that needs attention on your vehicle so you can make informed decisions. Our pricing reflects our extra care, detailed reports, and nationwide warranty should anything go wrong. We never want our clients to be sitting on the side of the road, waiting on a tow truck. We wish you the best and hope to earn your trust in the future.

- PALS Ocala Auto Repair
1

My daughter went to have a fuel filter and thermostat replaced. After being charged what I thought was too high I told them the lady and her manager I could have had the work done for less money. Because I questioned their prices they then refused to accept my credit card causing me to drive 30 miles to pay them cash to release my daughter's car. These people were very rude and unprofessional. They have very poor customer relation skills. Would never use them again and would advise everyone to find another customer friendly repair shop.

We are sorry you feel this way about our service. Your adult daughter approved the work and pricing, and the repairs we made passed our quality control inspection. To add, the vehicle is covered by a nationwide warranty should anything go wrong. She's all set for safe travels. :-)

- PALS Ocala Auto Repair
5

Hey Ray! Thanks a ton for the awesome 5-star review! We're thrilled that you had a great experience at Pals Ocala Auto Repair. It's always our goal to keep you and your car happy. If you ever need anything, whether it's another service or just a quick question, don't hesitate to give us a call. Drive safe and see you next time!

- PALS Ocala Auto Repair
5

I received excellent service from both Chuck and Shelly. Will definitely do future business. Thank you

Hi James, Thank you for your kind words! We're delighted to hear that Chuck and Shelly provided you with excellent service. We look forward to serving you again in the future. Thanks for choosing us!

- PALS Ocala Auto Repair
5

Great communication between Chuck and I look forward to getting my old Ford tractor back home running again has kept me advised on what they will be doing on it best communication I have had with a company when it comes to working on engines seems like nobody wanted to work on my tractor be he took the time to talk to me great business

Hi Les! Thank you so much for your thoughtful review! We're thrilled to hear that Chuck provided excellent communication and kept you well-informed throughout the process. We're glad we could take on the challenge of working on your old Ford tractor. Your kind words mean a lot to us, and we look forward to getting your tractor back home and running again. Thanks for choosing our business!

- PALS Ocala Auto Repair
5

Fantastic experience, quality service

Hey Christopher! Thank you for your wonderful review! We're delighted to hear that you had a fantastic experience with our quality service. We appreciate your feedback and look forward to serving you again in the future!

- PALS Ocala Auto Repair
5

Great family run auto repair. Highly recommend!

Hi Gary, Thank you for your feedback! We're thrilled to hear that you had a great experience with our family-run auto repair shop. Your recommendation means a lot to us. If you ever need our services again, we'll be here to help. Thanks for choosing us!

- PALS Ocala Auto Repair
1...22232425262728...207
Leave a review
PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.