Ocala Auto Repair

2063 reviews
Call Us Today: (352) 877-2729
5

Had a truck towed to pals chuck had informed me of the problem had it towed to firestone chuck had informed them of the problem chuck waved all fees the reason for the review is that pals showed honesty ,integrity thank you pals

Hello Michael, We're really glad to hear about your positive experience with Chuck and the team at Pals. Honesty and integrity are truly at the core of what we do, so it's wonderful to know that came through for you. If you ever need assistance in the future, don't hesitate to reach out. Safe travels! Best, The Pals Ocala Auto Repair Team

- PALS Ocala Auto Repair
5

I could not be more grateful for this place. I was traveling from Tampa to Atlanta for the holidays when my car started leaking coolant. PALs was the only place open on Saturday nearby and I brought it in first thing in the morning. I drive an Audi, and parts are not always easily accessible. Upon quickly diagnosing my problem with my vehicle, Chuck’s wife was kind enough to drive all the way to ORLANDO from Ocala to get my parts, and they were able to get the job done in the same day. Chuck is an awesome guy, and without the help of him and his wife, my holidays would’ve been ruined. I can’t imagine any other shop would have gone out of their way to do what they did for me, and I’m extremely lucky I chose to take my car here. God bless these kind people.

Hi Carson, We're thrilled we could help you out during your holiday travels! It was our pleasure to get you back on the road safely. We're glad Chuck and the team could step up and make it happen for you, especially with those hard-to-find Audi parts. We hope the rest of your trip was smooth sailing and that you had a wonderful holiday. If you ever pass through Ocala again, feel free to stop by. Safe travels! Best, The Pals Ocala Auto Repair Team

- PALS Ocala Auto Repair
5

Hi Dorothy Lou, Thank you so much for the 5-star review! 🌟 We’re thrilled to hear that you had a great experience at Pals Ocala Auto Repair. Our team always strives to provide top-notch service, and it's wonderful to know that we hit the mark for you. If you ever need anything else or have any questions, feel free to swing by or give us a call. We’re always here to help! Safe travels and see you next time! Best, The Pals Ocala Auto Repair Team 🚗🔧

- PALS Ocala Auto Repair
5

Great and fast service. Will definitely use again.

Hi Anna! We're thrilled to hear that you were pleased with our speedy service. We look forward to seeing you again whenever you need us. Safe travels! 🚗🔧

- PALS Ocala Auto Repair
1

I definitely reccomend that you find a different mechanic and ill tell you exactly why. I spoke to a lady on the phone idk if shes owner manager or what but she made things sound REAL good…she said it costs 150$ to get it diagnosed aonce the problem is found if i chose to have them fix the problem that pjuj 150$ goes towards the total cost of the work performed. I relayed the codes being thrown and all the prior work done to it until she cut me off and said “weve got ford certified diesel techs here diagnosing your trucks problem will be no issue.” Great right? WRONG. I called almost two weeks later after hearing nothing and i was instructed to speak with whatever the mechanics name is that was supposed to be diagnosing my truck. So upon speaking to him he says im going to have to bring a couple thousand dollar deposit up there to get the truck properly diagnosed!!!??? That was NOT THE AGREEMENT AT ALL. Nor was any deposit ever mentioned as a possibility. I called the lady back and she told me to come get the truck unless i bring a couple thousand dollars up there THEN they can “properly diagnose” my vehicle. This lady is a liar and they are bad buisness. If an honest mechanic is what youre after this is NOT THE PLACE!!!

Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration and would like to address the concerns you raised. Our goal is always to be upfront and transparent with our customers. When you initially spoke with us, the $150 diagnostic fee is our standard charge for initial diagnostics, which applies to identifying straightforward issues. However, in certain cases where the issues are more complex—such as extensive wiring problems or deeper underlying issues—additional time and resources may be required for a proper and thorough diagnosis. In such situations, a deposit is necessary to account for the specialized labor and time involved. We apologize if this wasn’t communicated clearly during your initial conversation, and we understand how this could lead to disappointment. The last thing we want is for any customer to feel misled. We appreciate your feedback, as it helps us identify areas where we can improve our communication and ensure all expectations are clearly set from the beginning. If there’s anything we can do to help address your concerns further, please don’t hesitate to reach out. We’d be happy to discuss this situation in more detail and work toward a resolution.

- PALS Ocala Auto Repair
1

I will never bring my car back to this place, not only did I feel like they treat people of color differently but they also added services i NEVER approved of and then got upset with me for calling them out on it. THEY WILL TAKE ADVANTAGE OF YOU! Extremely money hungry and deceiving, I've never been so disrespected before in my life! But there's a price for treating people the way I was treated and I pray karma is gentle when it comes to collect.

Thank you for taking the time to share your experience. We are deeply sorry to hear that you left feeling disrespected and unheard, as this is far from the standard of service we strive to provide to every customer. Regarding the additional services, we sincerely apologize if there was any lack of clear communication about the work being done or the costs involved. Our intention in providing the part at cost was to ensure your vehicle met safety standards, but we understand now that we should have consulted with you more thoroughly before proceeding. We take your concerns very seriously, especially regarding how you felt you were treated. Treating every customer with fairness and respect is our highest priority, and your feedback has prompted us to review how we communicate and ensure every customer feels valued and informed throughout their experience. We would love the opportunity to speak with you directly to better understand your concerns and work toward making things right. Please feel free to reach out to us

- PALS Ocala Auto Repair
1

Please give us a call at your earliest convenience; we would love to hear how we could improve our services and ensure you have a five-star experience with us next time.

- PALS Ocala Auto Repair
5

These Guys have a heart of Gold and truly know what it means to be costumer centric. They are a true blessing!!!!! We had car problems as we were traveling from Florida to Georgia/Indiana. We call this location to assist us during the last hour of business day and without hesitation, Not knowing what the issue was, they took us in and fix the problem immediately. They quickly identified and provided additional diagnostics not previously known. My family made it home with no other issue. Thank to you all!!!!

Thank you so much for your heartfelt review, Sy! We're beyond happy we could help get you and your family back on the road safely, especially during such a stressful time. Providing top-notch customer service and going the extra mile for our customers is what we’re all about, and it means the world to hear that we made a positive impact. We're so glad you made it home without any further issues, and we truly appreciate your kind words. Safe travels, and we’re here if you ever need us again!

- PALS Ocala Auto Repair
5

We walked in with a service question and they were very informative. We were given a quote and were able to have the service done immediately. They as re very professional and did an excellent job!

Hey Rick! Thank you for your great review! We’re so glad to hear that you found our team informative and that we could provide you with a quick quote and timely service. It’s wonderful to know you were happy with the professionalism and quality of the work. We truly appreciate your trust and look forward to assisting you again in the future!

- PALS Ocala Auto Repair
5

70 Corvette

Thank you, David, for your five-star review! We're thrilled that you had a great experience with us. Your satisfaction is our top priority, and we love hearing that you enjoyed your visit. If there's anything else we can do to make your future experiences even better, please don't hesitate to let us know. We look forward to serving you again soon!

- PALS Ocala Auto Repair
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PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.