My truck was acting like the brakes were stuck when I tried to turn sharp right or left forward or in reverse. I had it towed to Pal’s as they were nearby. They told me the calipers were hung up and replaced the brakes and rotors. However, the truck was accidentally put into 4 wheel drive and when taken out of 4 wheel drive it functioned just fine. This was my husband’s truck and I had little experience with it until his recent passing from Covid. I had never used 4 wheel drive and was unfamiliar with it.AN HONEST GARAGE WOULD HAVE TOLD ME THE PROBLEM WAS THAT IT WAS IN 4 WHEEL DRIVE BUT PAL’S FALSELY TOLD ME THAT THE CALIPERS WERE LOCKED UP AND THAT THE BRAKES NEEDED TO BE REPLACED. Before it was towed, I called my brother who told me to feel the wheels for heat but they were cool. If the calipers had been locked up the wheels would’ve been very hot. Pal’s Automotive took advantage of me because I am not familiar with the truck and knowingly made me believe it needed parts and labor that was unnecessary while aware that I recently lost my husband. How cruel!
Hi Ann, I'm sorry for the loss of your husband and that you feel taken advantage of. While I cannot speak to the conversations that were had, I will say we did a brake job with a brake flush and I am willing to give a concession if you can produce documentation. Your complaint has lead me to invest in a different computer system that allows better transparency and communication between our shop and our customers.
- PALS Ocala Auto Repair