Ocala Auto Repair

Thanks for the heartfelt review, Gayle. You’ve made our whole day! Thanks for placing your trust in us. :-)

Thank you so much for the high recommendation, Larry. It is an honor and a pleasure serving you and your vehicle.

Thanks for the five stars, Barbara! :-)

Thank you for entrusting your vehicle with our team, Jake! :-)

Thanks for the five stars! We appreciate you. :-)

Your assumptions are incorrect. Though we are next door to a parts store, we do not receive our parts from them. Our parts come through distributors that carry a nationwide, 3-year/36K-mile warranty. You do not get the same warranty, nor do you get help from professional technicians when you Do It Yourself. Our pricing reflects our extra value and care. Best wishes and safe travels to you.

Thank you for the 5-stars! Have a wonderful Memorial Day weekend!

Thank you for the five stars! Be safe and stay healthy, Paul! :-)

Hi Jordan, Pals is under new ownership since December of 2024. If you have a recent concern, we would be happy to look into it. We are sorry the entire family is upset with us. You were going to North Carolina when your vehicle overheated. You had the vehicle towed to us. When you arrived, we explained that we needed to do a diagnostic procedure and informed you that the cost was $149.99 plus tax and supply fee which totals $173.33. We also informed you that the diagnostic fee would be waived if you let us repair the vehicle. We performed a block test and the test revealed that the block and heads were compromised. The vehicle required a minimum of one head gasket, and because the cost of a used replacement engine was just a little more money, we recommended the replacement engine because you never know if the vehicle will need more than the head gasket. Hanna agreed that the vehicle was broken. That is why she had it towed into the shop. She did not have the money to repair the vehicle, so she applied for Synchrony Finance and was turned down. Then she applied for Snap Finance and was turned down. She then decided to pay for the diagnostic and continue to drive the vehicle, knowing that it was overheating and that it would probably fail on the road. The comment about the dirty coolant is the result of our block test. The coolant turned from green to blue, indicating a compromised head or head gasket. Obviously you were upset that Hanna was not approved for financing to repair the vehicle. We do not know how the vehicle made it to the destination without repair, but we wish you all well.

We are sorry the entire family is upset with us. You were going to North Carolina when your vehicle overheated. You had the vehicle towed to us. When you arrived, we explained that we needed to do a diagnostic procedure and informed you that the cost was $149.99 plus tax and supply fee which totals $173.33. We also informed you that the diagnostic fee would be waived if you let us repair the vehicle. We performed a block test and the test revealed that the block and heads were compromised. The vehicle required a minimum of one head gasket, and because the cost of a used replacement engine was just a little more money, we recommended the replacement engine because you never know if the vehicle will need more than the head gasket. Hanna agreed that the vehicle was broken. That is why she had it towed into the shop. She did not have the money to repair the vehicle, so she applied for Synchrony Finance and was turned down. Then she applied for Snap Finance and was turned down. She then decided to pay for the diagnostic and continue to drive the vehicle, knowing that it was overheating and that it would probably fail on the road. The comment about the dirty coolant is the result of our block test. The coolant turned from green to blue, indicating a compromised head or head gasket. Obviously you were upset that Hanna was not approved for financing to repair the vehicle. We do not know how the vehicle made it to the destination without repair, but we wish you all well.