Had my Lexus towed there after I backed out of the garage and it decided not to go into drive. From the very first phone call, their customer service was amazing. They arranged a tow truck to pick up the vehicle. The tow truck company called when the arrived to pick up the car. When it arrived at the shop, the shop called to advise they received it and would complete a diagnostic on it and that it would be about 1.5 hours before they could complete it. Exactly 1.5 hours later they called to tell me what was wrong......something that the Lexus dealer "fixed" a year prior to to the tune of $1,500. They estimated $800 and 2 days. They needed a part from Lexus....when received it was wrong....spent lots of time with the Lexus dealer educating them about the correct part. Through this entire process, Brandon and Patrick kept in communication with me. They did an excellent job and would highly recommend them. They do a thorough job, communicate better than ANY shop I have ever been to and was priced appropriately.
Donna, Thank-You for reviewing All Tune and Lube with your kind comments. We try very hard to satisfy every customer's needs and expectations. It's nice to know that people care!
- PALS Ocala Auto Repair