Had a vehichle broken down in their parking lot. But wouldn't let me buy my parts from the advanced auto that is attached to their building. They obviously want to make up prices on parts. I'm an auto tech as well, we would never turn away business based off of who purchases parts, especially when the parts store is attached. I will never bring a car here again and will let everyone I know not to go here. That's just poor business. Hopefully that advanced auto parts gets lots of business without Pals.... pathetic.
We are sorry you feel this way, but your request is unreasonable. It's like you bought a steak at the grocery store next to a restaurant and asked the restaurant to cook the steak for you. Just because our shop is located next door to the auto parts store does not mean we will install customer-supplied parts. When you work with our team, you are paying for the parts we obtain and our labor. What you get in return is a repaired vehicle that is backed by a 3-year/36,000-mile Parts and Labor Warranty that covers you Nationwide. If you decide to change your mind, we would love to be of service to you so you and your truck can continue to travel safely on your journey.
- PALS Ocala Auto Repair