Ocala Auto Repair

4

Professional and timely service. Technician was very knowledgeable and explained all procedures that needed to be done.

Hi Dulcie, Thank you for your trust in Pals Ocala Auto Repair!!

- PALS Ocala Auto Repair
1

STAY AWAY. Came from Daytona beach (80 miles from there) 99$ brake special after speaking on the phone about the vehicle, to verify the special and my appointment. Says just to come by for free brake inspection. Get there first words out of there mouth is brake special doesn't apply. (When asked about the phone call the day before, says he said to come by for a “free brake inspection” and that “ he didn’t know”) then says my car can only take ceramic brakes( a lie). You would think it would be an up charge of the cost difference, but no. New price is almost 350$ ( brake pads only. OVER TRIPLE their advertised special). Walk next door to auto-zone, they tell me my car does not require ceramic brake pads. The offer me organic at under 30$ a set Or ceramic for only 50$ a set( a 20$ difference). There special is nothing but a scam. Save your time and money and Take your business elsewhere.

Hi Kayden, The $99.00 brake special applies to your car! But your car required additional parts that are not covered by the coupon. We provided a written estimate of what your car required and explained that we could not perform the basic special without the additional parts that your car required. That's why we did not charge you for the inspection. We realize that you drove a long way to find out that your car needed more work than the coupon covered but we couldn't see your car until you got here. As we explained during the phone call, your car qualifies for the coupon special BUT it may require further service and repair at additional expense.

- PALS Ocala Auto Repair
5

Great service fair and honest. I took my car in because I felt the air contitioning wasn't working properly. They checed and found no problems. I also had my tires rotated. They cecked and found I needed an allignmend. They did the work on the spot, and gave a life time warintee

Thank you for your review!!

- PALS Ocala Auto Repair
5

Great service!

Thank you for your trust in Pals Ocala Auto Repair!

- PALS Ocala Auto Repair
5

Did not need an appointment and had friendly fast service.

5

Love these guys! They do honest repairs and their prices are reasonable. We’ve done business with this company for a long time and not once have they steered us wrong! My suggestion is to take your vehicle to Pals, for whatever reason, be it complicated or something as simple as an oil change these guys can do it all and it doesn’t take all day!

Thank you Craig!! Remember most of the repairs performed by Pals Ocala Auto Repair are covered by a 3 year / 36,000 mile Parts and Labor Nationwide Warranty!!

- PALS Ocala Auto Repair
5

excellent repair shop. great service, friendly owners and staff.

1

Went in for an alignment using a groupon and was told it would be an additional fee because the car would need additional work this was stated without checking to see if there would be additional work which wouldn’t have been a problem until they got nasty about it and said for me to go somewhere else because they didn’t have to service me. Customer service is definitely a lack here

Hi Shakalia, When you arrived you said that you had an alignment coupon. We asked why you needed an alignment and you said that you needed an alignment because you had control arms replaced at another facility. We then explained that the coupon disclaimer states that there is an additional charge for the alignment if work was done at another shop prior to arrival at Pals Ocala Auto Repair and you stated that you would go elsewhere to have the alignment done. Then you left. The reason the disclaimer is in the ad is because if parts are replaced it takes longer to do the alignment and the cost of the alignment goes up accordingly. We never said that we wouldn't service your car. You chose not to have your car serviced with us. J. Patrick

- PALS Ocala Auto Repair
5

Great service, never fails to impress.

5

Great and knowledgeable staff! It was a joy having my car serviced here and I will always go back.

Thank You Stan! Remember all of the work that Pals performed on your vehicle is covered by a 3 year/36000 mile nationwide warranty!!

- PALS Ocala Auto Repair
PALS Ocala Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call PALS Ocala Auto Repair (352) 854-9300 if you have any issues in accessing any area of our website.